Terms of Service

Refresh MD provides mobile and in-clinic medical services, including IV therapy, injections, wellness treatments, telehealth services, and related healthcare services.

Services are delivered by licensed healthcare professionals in accordance with applicable state laws.

By using our website, platform, or services, you confirm that:

• You are at least 18 years old
• You are legally capable of entering into a binding agreement
• You have read, understood, and agree to these Terms and our Privacy Policy

We may update these Terms at any time. Continued use constitutes acceptance of any changes.

You agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activity under your account

We reserve the right to verify identity prior to providing services.

Refresh MD is a medical provider. Care is delivered by licensed professionals including physicians, nurse practitioners, and registered nurses.

Use of our services establishes a provider-patient relationship.

You acknowledge:

• Medical decisions are made solely by licensed providers
• Providers may approve, deny, or modify treatment
• Services may be discontinued at any time for medical or safety reasons

Our services are not a substitute for primary care, and you are responsible for maintaining your primary healthcare provider.

Our services are not intended for emergency care.

If you experience severe symptoms, call 911 or go to the nearest emergency room.

Content provided on the Platform is for informational purposes only and does not constitute medical advice.

Always seek the advice of a qualified healthcare provider regarding medical conditions or treatment.

By using Refresh MD services, you consent to receiving healthcare services via telehealth where applicable.

Telehealth involves the use of electronic communications (phone, video, messaging) to provide care remotely.

You understand and agree that:

• Telehealth may not be appropriate for all conditions
• Providers may determine telehealth is not suitable
• There are risks including technical failures or delays
• A physical exam may not be possible
• You may withdraw consent at any time

You consent to receive communications via phone, SMS, and email for purposes including:

• Appointment coordination
• Care-related communication
• Administrative updates

You acknowledge that electronic communications may carry inherent privacy risks.

IV therapy and related treatments involve risks.

By receiving treatment, you acknowledge potential risks including:

• Infection
• Bruising or discomfort
• Vein irritation or inflammation
• Fluid overload
• Allergic reactions
• Dizziness or fainting
• Electrolyte imbalance

You understand:

• Results are not guaranteed
• Treatments are elective unless deemed medically necessary
• You must disclose all medical conditions, medications, and allergies

Providers may refuse or discontinue treatment at any time.

Certain treatments require provider evaluation and approval.

You acknowledge:

• Not all patients qualify for all treatments
• Prescriptions are issued only when medically appropriate
• Providers retain full clinical discretion

All services are self-pay.

We do not accept insurance, Medicare, or Medicaid.

You agree that:

• Payment is due at time of booking or service
• You are responsible for all charges and applicable taxes
• Prices may change at any time

We reserve the right to deny service for non-payment.

• Cancellations must be made at least one (1) hour prior to appointment
• Late cancellations and no-shows may result in full charges
• If a provider is unable to render care due to inaccurate information, safety concerns, or patient condition, the visit is considered completed

Due to the nature of medical services:

• Completed services are non-refundable
• Medications and supplies are non-refundable

Refunds, if issued, are at our sole discretion.

You agree not to initiate chargebacks without first contacting us.

If enrolled in a membership:

• Charges recur automatically
• You authorize charges to your payment method
• Cancellation must occur before renewal to avoid billing

Refresh MD complies with applicable privacy laws, including HIPAA.

We collect and use protected health information for:

• Treatment
• Payment
• Healthcare operations

Information may be shared with:

• Providers involved in your care
• Pharmacies and laboratories
• Authorized service providers under confidentiality obligations

While safeguards are implemented, no system is completely secure.

By using our services, you consent to these uses and disclosures.

California

If you receive services in California, you have rights under the California Consumer Privacy Act, including:

• Access to your data
• Correction or deletion of personal information
• Knowledge of how your data is used

Nevada

If you receive services in Nevada:

• You have rights under Nevada privacy laws
• We do not sell your personal information

General

Services are provided in accordance with applicable state laws and licensing requirements.

You agree not to:

• Use services for unlawful purposes
• Interfere with platform functionality or security
• Attempt unauthorized access to systems or data

All content is owned by Refresh MD or its licensors and protected by law.

You are granted a limited, non-transferable license for personal use only.

We may integrate or link to third-party services.

We are not responsible for their content, policies, or practices.

Services are provided “as is” and “as available.”

We do not guarantee:

• Specific outcomes
• Continuous availability
• Error-free operation

To the fullest extent permitted by law:

Refresh MD is not liable for:

• Indirect or consequential damages
• Loss of data or profits
• Outcomes resulting from failure to follow medical advice

Total liability is limited to the amount paid for services within the prior 12 months.

You agree to indemnify and hold harmless Refresh MD from claims arising from:

• Your misuse of services
• Violation of these Terms
• Inaccurate or incomplete information

To the extent permitted by law:

• Disputes shall be resolved through binding arbitration
• Arbitration will occur in Clark County, Nevada or Los Angeles County, California, as applicable
• You waive the right to a jury trial and class actions

These Terms are governed by applicable state law based on where services are rendered, including Nevada and California.

Any claim must be brought within one (1) year unless otherwise required by law.

We may suspend or terminate services for:

• Violation of these Terms
• Medical or safety concerns
• Non-payment

We are not liable for delays or failures due to events beyond our control.

We may assign these Terms at any time. You may not assign without written consent.

These Terms and the Privacy Policy constitute the entire agreement between you and Refresh MD.

Refresh MD, PC
2675 S Jones Blvd, Suite 113
Las Vegas, Nevada 89146
Website: refreshmd.co